Help desk horror stories??? What are you talking about? (Intro)

This is part 1 of 1 in the series Tales from the 'desk... Help desk horror stories

If you’ve done IT support for any length of time, like even 5 minutes helping out your folks, then you’ve run into your share of horror stories.  But, how do you (properly and professionally) handle these situations and explain them to your end users?  What answers do you give them when they ask a valid, if not mundane, question?  I’ve compiled some great answers to the most common questions I get so that you can steal them and use them too, or just laugh at the questions people ask the support-guy! (more…)

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